House Clearance Roehampton Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Roehampton provides house clearance and waste collection services within our service area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

"Company", "we", "us" and "our" refer to House Clearance Roehampton, the provider of clearance and waste collection services.

"Customer", "you" and "your" refer to any individual, business or organisation that requests or uses our services.

"Services" refers to any house clearance, rubbish removal, waste collection, transport, labour, or related services provided by us.

"Waste" refers to any items, materials or goods that you ask us to remove, transport, or dispose of.

"Service address" means the property or site where the services are to be carried out.

2. Scope of Services

We provide house clearance and waste collection services, which may include removal of household items, furniture, appliances, general rubbish, and other non-hazardous waste from residential and commercial premises. We will only remove items and waste that you have authorised us to take and that we have agreed to collect.

We reserve the right to decline to remove any items that we reasonably believe to be hazardous, illegal, unsafe to handle, or outside the scope of a standard house clearance or waste collection service.

The exact scope of the services, including the type and estimated volume of waste, the labour required, and any access considerations, will usually be agreed with you during the booking process or at the time of quotation.

3. Booking Process

You may request a booking by contacting us via our advertised communication channels. Bookings are subject to availability and are not confirmed until we have provided explicit confirmation of the date, time window, and agreed pricing or pricing structure.

When making a booking, you must provide accurate information about the service address, access conditions, the type and approximate quantity of items or waste to be removed, any parking restrictions, and any other relevant details that could affect the services or pricing.

We may, at our discretion, arrange an on-site assessment before confirming a final quotation. If the actual volume, type, or nature of waste at the time of service differs from that described at the time of booking, we reserve the right to adjust the price or, where necessary, to refuse to carry out all or part of the services.

By confirming a booking, you warrant that you are either the owner of the property or have full authority from the owner or occupier to arrange the clearance and to authorise us to remove the specified items.

4. Pricing and Quotations

Prices may be based on the volume and type of waste, labour time, access issues, distance, and disposal costs. Any indication of pricing given before inspection is an estimate only, based on the information you provide.

Where a fixed quotation is provided following an assessment, it will normally include collection, labour, transport, and disposal costs for the items described. If additional items are added or if the job proves significantly different from the details supplied at the quotation stage, we may revise the quotation accordingly.

All prices are expressed in pounds sterling. Any applicable taxes, levies, or disposal charges will be included or itemised within the quotation, as applicable.

5. Payments

Unless otherwise agreed in writing, payment is due in full on completion of the services on the day of collection. We may, at our discretion, require a deposit or full payment in advance, particularly for larger clearances or commercial work.

We accept payment by the methods we specify at the time of booking, which may include cash, bank transfer, or card payment. You are responsible for ensuring that payment is made promptly and in cleared funds.

Where payment terms have been agreed on account, invoices must be settled within the period stated on the invoice. We reserve the right to charge interest on overdue amounts at the statutory rate allowable under applicable UK law, as well as any reasonable costs incurred in recovering the debt.

We retain the right to suspend or cancel services if payment is not made in accordance with these terms.

6. Cancellations and Amendments

You may cancel or amend a booking by notifying us as soon as reasonably practicable. For standard bookings, no cancellation fee will usually be charged if you cancel with at least 24 hours notice before the agreed arrival time.

Where a booking is cancelled with less than 24 hours notice, we reserve the right to charge a reasonable cancellation fee to cover time and resources allocated, including any pre-arranged disposal or transport costs.

If we arrive at the service address at the agreed time and are unable to gain access, or if the job cannot proceed for reasons beyond our control, this may be treated as a late cancellation and a call-out or cancellation fee may be charged.

We reserve the right to cancel or reschedule a booking in the event of operational issues, staff illness, severe weather, traffic conditions, safety concerns, or other circumstances beyond our reasonable control. In such cases, we will endeavour to provide as much notice as possible and to agree an alternative date and time with you.

7. Access, Parking and Customer Obligations

You must ensure that we have safe, reasonable, and lawful access to the service address for the duration of the services. This includes appropriate arrangements for keys, entry codes, security gates, and any other access requirements.

You are responsible for providing or arranging suitable parking for our vehicles as close as reasonably possible to the collection point. Any parking charges, permits, or fines incurred as a direct result of the services may be added to your invoice where they arise due to inadequate information or arrangements on your part.

You must clearly indicate which items are to be removed and which are to remain. We will not be responsible for removing items in error where instructions are unclear or contradictory.

You must not request us to remove any items that you know or suspect to be hazardous, prohibited, or illegal to transport or dispose of under UK law or local regulations, unless we have expressly agreed in writing and are appropriately licensed to handle such items.

8. Waste Types and Prohibited Items

We can only collect waste that is lawful and safe for us to carry and dispose of. Hazardous items, including but not limited to asbestos, certain chemicals, medical waste, pressurised containers, and certain electrical equipment, may be excluded unless separately agreed and subject to additional charges and regulatory requirements.

We reserve the right to refuse to collect any item if we reasonably believe it presents a health and safety risk, is prohibited by law, or falls outside the scope of our waste collection capabilities.

If prohibited or hazardous items are discovered among waste after collection, we may return such items to you or arrange specialist disposal at your cost. You agree to indemnify us against any costs, claims, or penalties arising from incomplete or inaccurate disclosure of hazardous or prohibited materials.

9. Duty of Care and Waste Regulations

We operate in accordance with applicable UK waste legislation and duty of care requirements. This includes transporting waste only to authorised facilities and using appropriate carriers and disposal routes.

By using our services, you confirm that you are transferring control of the waste to us for lawful handling and disposal. We will take reasonable steps to ensure that waste is transported and disposed of in compliance with applicable regulations.

We may issue documentation relating to waste transfer where required by law or where appropriate for the type and quantity of waste involved. You should retain any such documentation for your records in accordance with applicable regulations.

10. Customer Property and Preparation

You are responsible for ensuring that any personal or valuable items are removed from areas to be cleared before the services commence. We cannot be held responsible for the accidental removal of items that were not clearly identified as items to remain.

Where items of value such as jewellery, money, confidential documents, or sentimental possessions are found by our team among waste, we will take reasonable steps to bring them to your attention. However, we do not accept liability for any loss of such items where you have failed to secure them or clearly identify them as not for removal.

11. Liability and Limitations

We will exercise reasonable care and skill in providing the services. Our liability to you for any direct loss or damage to your property caused by our negligence shall be limited to the reasonable cost of repair or replacement, subject to fair wear and tear and the condition of the items or premises prior to the services.

We will not be liable for any pre-existing defects, structural weaknesses, or deterioration in property or items that occurs or becomes apparent during a clearance. We will also not be liable for minor cosmetic damage that is reasonably expected to occur in the normal course of moving bulky items, such as light scuffs or marks, provided we have exercised reasonable care.

We shall not be liable for any indirect or consequential loss, including loss of profit, loss of use, loss of opportunity, or loss of goodwill, arising from or in connection with the services or these Terms and Conditions.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot lawfully be excluded or limited under UK law.

12. Insurance

We will maintain appropriate public liability and, where applicable, employer's liability insurance in relation to the services we provide. Details of our insurance cover can be made available on request.

It is your responsibility to ensure that you have any additional insurance you consider necessary to cover your property or items during the clearance process.

13. Complaints and Disputes

If you are dissatisfied with any aspect of the services, you should notify us as soon as possible, and in any event within a reasonable period after completion of the services. We will use reasonable endeavours to investigate and, where appropriate, remedy any genuine issues.

Any complaint should include details of the service date, address, nature of the issue, and any supporting information or evidence. We may request access to the property or further information to assess the situation.

Where a dispute cannot be resolved by mutual agreement, the parties may consider appropriate forms of dispute resolution. This does not affect your statutory rights as a consumer under UK law.

14. Force Majeure

We shall not be in breach of these Terms and Conditions nor liable for any delay in performing, or failure to perform, any of our obligations if such delay or failure results from events, circumstances, or causes beyond our reasonable control, including but not limited to extreme weather, accidents, road closures, strikes, or utility failures.

In such circumstances, we will use reasonable endeavours to notify you and to resume services as soon as it is reasonably practicable to do so.

15. Privacy and Data Protection

We will collect and use personal information you provide for the purposes of managing bookings, delivering services, processing payments, handling enquiries, and meeting our legal obligations. We will take reasonable steps to keep your personal information secure and to use it only for legitimate business purposes.

We may retain records of your contact details, service history, and payment information for as long as is reasonably necessary for our business and to comply with legal and regulatory requirements. You may contact us to request access to, or correction of, your personal data where appropriate under applicable data protection laws.

16. Changes to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our services, business practices, or legal requirements. Any updated version will apply to new bookings from the date of publication.

The terms in force at the time of your booking will generally apply to that booking, unless we agree any changes with you in writing.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our house clearance and waste collection services.

18. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation issued by us, constitute the entire agreement between you and us in relation to the services. You acknowledge that you have not relied on any statement, promise, or representation that is not set out in these documents.

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.